Licences, activation and your account
Learn how to activate CueTimer Desktop and APS, find and manage your licences, move a licence to another computer, and access CueTimer Cloud.
Your Account page brings licences, subscriptions, invoices and renewal details together.
After purchase: your licences and account are ready
After checkout, you return to a confirmation page where your desktop licence keys are shown directly. You do not need to wait for the licence email before activating the software.
We also email your licence details and receipt. If your purchase includes CueTimer Cloud, the confirmation page tells you that your Cue List is ready—there is no licence key for the Cloud service.
If no PresentationTools account exists for the purchase email, we create one automatically. The email includes a Set your password link. Your username is the same email address used for the purchase.
Desktop licences and CueTimer Cloud work differently
Choose the instructions that match the product you purchased.
CueTimer Desktop & APS
You receive a licence key that you paste into the desktop app. One licence can be active on one computer at a time.
Once activated, the desktop app can be used offline.
CueTimer Cloud
There is no licence key to enter. Sign in to your PresentationTools account and open CueTimer Cloud Admin to use your Cue Lists.
CueTimer Cloud requires an internet connection.
Activate desktop licences
- Install and open CueTimer Desktop or APS.
- Open the Activation menu and choose Activate.
- Copy the licence key from the purchase page, email or Account page and paste it into the app.
Activation requires an internet connection, and presentationtools.com must not be blocked by your firewall. After activation, all licensed features are enabled and the desktop app can be used offline.
The same licence works with the macOS and Windows versions, but it can only be active on one computer at a time. To use the software on several computers simultaneously, purchase one licence for each computer.
Copy a desktop licence key from your Account page, then paste it into the app’s Activation window.
After release, the licence is ready to activate on another computer.
Move licences to a new computer
- If you still have the old computer, release the licence from the app’s Activation menu.
- If you do not have the old computer, open View licences from your Account page and select Release.
Releasing deactivates the old installation, returns it to trial mode and makes the licence available for another computer.
Regenerate licences
An unused desktop licence can be regenerated from the Licences page. The old key stops working immediately and is replaced with a new one. If the licence is in use, release it first.
Regeneration is useful if a key may have been compromised or when you temporarily provide a licence to a freelancer. After the project, release the licence and regenerate the key before using or assigning it again.
Use the circular-arrow control to replace an unused desktop licence key.
Access CueTimer Cloud from your account
CueTimer Cloud licences do not use licence keys. Your purchased Cue Lists are linked to the account email used at checkout.
- Set your password from the purchase email if this is a new account.
- Sign in and open CueTimer Cloud Admin.
- Open, copy or scan the Control and Display links for the Cue List you want to use.
Each Cue List also provides an App Control Code for connecting CueTimer Desktop. CueTimer Cloud Admin shows connected control devices, display viewers and recent activity, and lets you edit the Cue List name and comment.
Unlike the desktop apps, CueTimer Cloud requires an internet connection so its Control and Display pages and connected devices stay synchronized.
CueTimer Cloud Admin provides Control and Display links, QR codes and the App Control Code for each Cue List.
Manage subscriptions, invoices and payment details
Your Account page groups products by subscription and shows the current status and period end.
- View licences opens the licences included with that subscription.
- View invoices opens downloadable invoices for a recurring online subscription.
- Manage Billing & Payment Methods opens Stripe’s secure customer portal.
- Cancel stops automatic renewal; access continues until the displayed period end.
- Reactivate restores renewal before the subscription ends.
Lifetime licences are grouped separately and show Never expires. Trial licences show when the trial starts or expires.
Change the email address for licences or invoices
Email info@presentationtools.com. Email-address changes are handled manually so we can update the licences, account access and billing records safely.
Please include the current email address, the requested new email address and an order or subscription reference if available. Never send your password or full payment-card details.
Frequently asked questions
Is an account created when I purchase?
Yes, if no PresentationTools user exists for the purchase email. We create the account automatically and email you a link to set its password. If an account already exists, your new purchase is linked to it.
Do I need to sign in to activate CueTimer Desktop or APS?
No. You can activate a desktop app directly with its licence key. Signing in is needed to retrieve and manage licences online. CueTimer Cloud always requires you to sign in.
Can I use one desktop licence on more than one computer?
One desktop licence can be active on one computer at a time. You can move it between computers, but simultaneous use requires a separate licence for each computer.
What if I no longer have the computer where the licence is active?
Sign in to your Account page, open View licences for the subscription and select Release. The licence will then be available to activate on another computer.
What should I do if a licence key is stolen or shared accidentally?
Release the licence if it is active, then regenerate it from the Licences page. The old key stops working immediately.
Can I use PresentationTools software offline?
CueTimer Desktop and APS can be used offline after online licence activation. CueTimer Cloud requires an internet connection.
Where is the licence key for CueTimer Cloud?
There is no licence key. Sign in and open CueTimer Cloud Admin to access the Cue Lists included with your subscription.
How do I change the email address connected to my licences or invoices?
Email info@presentationtools.com. The change is handled manually so the licence owner, customer account and billing records stay aligned.
Need help with a licence or account?
Contact us and include the email address used for the purchase and, if available, the order or subscription reference.
